💰 Refund Policy

At SimpleUpwork.online, we aim to ensure a smooth and fair experience for both buyers and sellers. This Refund Policy explains the conditions under which a user may be eligible for a refund.

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✅ Eligibility for Refund

A user may request a refund if:

• The seller did not deliver the service within the promised time.

• The delivered work is incomplete or does not match the job description.

• The order was placed by mistake and not yet started by the seller.

• Both buyer and seller mutually agree to cancel the job.

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❌ Non-Refundable Situations

Refunds will not be issued in the following cases:

• If the order is marked as completed and approved.

• If the buyer is unsatisfied without valid reason or evidence.

• If there is misuse or violation of platform policies.

• If disputes are raised after 7 days of order completion.

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🛠 How to Request a Refund

1. Go to My Orders

2. Click on the specific job

3. Select "Request Refund" and provide your reason

4. Our support team will review within 48 hours

For urgent help, contact:
📧 support@simpleupwork.online

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⏱ Refund Processing Time

• Refunds (if approved) are processed within 3–7 business days.

• Refunds are returned to your platform wallet or the original payment method (where applicable).

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🔐 Dispute Resolution

If a refund request is disputed by either party, SimpleUpwork's support team will review the evidence from both sides and make a fair decision. All decisions made by the platform are final.

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📌 Changes to This Policy

We may update this Refund Policy at any time. Users will be notified via email or platform notice if changes occur.

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🧾 Need Help?
Email: support@simpleupwork.online